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Earlier in September 2017, at the Tow Show, we were able to present our updated guidance for recovering vehicles from a smart motorway at our Highways England stand and in an address to representatives of your industry.
After receiving your feedback at the event I am now happy to share all the material with you through our new web-page which can be found here:
The film and material we have produced intended to guide you in safer recovery practices, is a direct result of our learning from over twenty years of operating controlled and smart motorways, together with collaborative work we have done together, such as a recent joint exercise at the Fire Service training college in Gloucestershire.
Perhaps the most important piece of this advice that we gave at the Tow Show and one which we emphasise in every encounter with you and your colleagues is the message that vehicle recovery operators are never expected to work in a live lane on the motorway.
We think it is vital to communicate as widely as possible with your colleagues to ensure that recovery from our network can be made as safe as possible. Highways England will support you by setting signs and signals to improve your safety and allocating traffic officers or calling on police resource if required to ensure that you should never have to attempt to recover a vehicle which has broken down or had an accident in a live lane.
Further the film and guidance outlines ways to maximise safety during recovery when a vehicle is in an Emergency or SOS Area adjacent to the motorway, particularly when re-entering the carriageway from an emergency area, by encouraging you to get in touch with our Regional Control Centre via the emergency phones in situ or by calling 0300 123 5000.
The guidance has been reviewed by leading industry representatives and we are confident that the advice it contains does not place any extra burden on yourselves as recovery professionals and instead provides you with better information to carry out your duties more safely on our network.
Once shared with your colleagues, I would welcome your feedback on both the film and printed guidance.
AVRO in collaboration with APEX Networks are offering a new member benefit for anyone interested in their RMS recovery management software product. Any AVRO member that purchases an Apex RMS software licence will have the benefit of the system for an initial period of 3-months before having to pay the system licence fee.
How to claim the incentive:
To claim the incentive you, the member contact AVRO Head Office quoting “AVRO-APEX Incentive Scheme”. The enquiry will then be forwarded directly to Apex Networks who will follow it up without delay. *
Practical assistance and training will be provided to set up your new system. On site handholding to help with the transfer of data from your existing software system, or help with setting up a new company is also available.
* please note that the offer does not apply to orders already received directly by Apex
Changes to ANS Network Settings
ANS Network - Important Changes to the Way You Receive Job Information from the Motoring Organisations
If you receive your work from the Motoring Organisations electronically, via the ANS Network these imminent changes may well affect your business. The ANS Industry Forum comprises; all of the UK’s Motoring Organisations, representatives of the Recovery Industry and the Software Suppliers to the industry, namely Apex Networks (RMS), MTT (Garage Manager) and Laser Byte (VTRAK). The ANS Industry Forums aims and objectives are; to maintain, develop and improve the common messaging standard that allows Recovery Operators to receive their jobs from all Motoring Organisations via one communications network. In the absence of the ANS Network each individual Motoring Organisation would need to provide a communications platform with their chosen Recovery Operators. From the Recovery Operators perspective this would mean they would need a communications link with each of the Motoring Organisations they receive work from. Consequently it would mean multiple links for each Recovery Operator, a communications nightmare!! To keep abreast of changing technology, new features, the requirements of the Motoring Organisations and Recovery Operators, updates to the ANS Messaging Standard need to be implemented from time to time. Before any changes are implemented it is first ascertained that they are all compatible with the Motoring Organisations systems and the systems provided by the industry Software Suppliers. This of course assumes that the Recovery Operators are operating on a current version of the software provided by their chosen software supplier. It is therefore important that Recovery Operators are made aware that, with effect from April 2016 changes to the ANS Industry Messaging Standard will mean that Recovery Operators not on a compatible software version may no longer receive vital job information transmitted to them from the Motoring Organisations. It is therefore vitally important that you check that you are on a compatible version of your chosen software.