AVRO specialises in providing direct support, training, advice and services to our members as well as offering key member benefits such as cost effective insurance.
AVRO members operate more than 5,000 recovery vehicles nationwide so represent the largest fleet cover of any recovery organisation. Each member is independently audited to ensure AVRO's minimum requirements are maintained. By using an AVRO member for your recovery requirements you know your fleet is in a safe pair of hands.
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IMPORTANT ANNOUNCEMENT FROM HIGHWAYS ENGLAND REGARDING SMART MOTORWAYS:
Dear Vehicle Recovery Industry partner,
Earlier in September 2017, at the Tow Show, we were able to present our updated guidance for recovering vehicles from a smart motorway at our Highways England stand and in an address to representatives of your industry.
After receiving your feedback at the event I am now happy to share all the material with you through our new web-page which can be found here:
The film and material we have produced intended to guide you in safer recovery practices, is a direct result of our learning from over twenty years of operating controlled and smart motorways, together with collaborative work we have done together, such as a recent joint exercise at the Fire Service training college in Gloucestershire.
Perhaps the most important piece of this advice that we gave at the Tow Show and one which we emphasise in every encounter with you and your colleagues is the message that vehicle recovery operators are never expected to work in a live lane on the motorway.
We think it is vital to communicate as widely as possible with your colleagues to ensure that recovery from our network can be made as safe as possible. Highways England will support you by setting signs and signals to improve your safety and allocating traffic officers or calling on police resource if required to ensure that you should never have to attempt to recover a vehicle which has broken down or had an accident in a live lane.
Further the film and guidance outlines ways to maximise safety during recovery when a vehicle is in an Emergency or SOS Area adjacent to the motorway, particularly when re-entering the carriageway from an emergency area, by encouraging you to get in touch with our Regional Control Centre via the emergency phones in situ or by calling 0300 123 5000.
The guidance has been reviewed by leading industry representatives and we are confident that the advice it contains does not place any extra burden on yourselves as recovery professionals and instead provides you with better information to carry out your duties more safely on our network.
Once shared with your colleagues, I would welcome your feedback on both the film and printed guidance.
If you have any further requirements then I would advise you to get in touch either with myself of our Contact Centre on 0300 123 5000 or TOSprocedures@highwaysengland.co.uk
Team Leader, Incident Management Requirements Team
Safety, Engineering and Standards,